Serial Number
Your serial number is usually located at the rear end of your server. It provides us with the relevant information about your system and ensures a quick response time.
The serial number is mandatory for opening a service call.
| Support Features | Standard Support TQ | Premium Support TQ | Enterprise Support TQ |
|---|---|---|---|
| Maximal response time for severity Level 1 | 1 hour | 1 hour | 30 min |
| Technical support coverage | Local business hours | 24/7 | 24/7 |
| Support language | English | English | English |
| Email support |  |
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| Spare parts delivery NBD | |
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| Latest software updates & upgrades of QoreStor | |
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| Onsite assistance NBD | |
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| 4 hours mission critical onsite assitance for severity level 1 issues | |
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| Initial target response time reduced by 50% | |
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| Direct access to senior support engineers | |
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| Designated Technical Account Manager & SPOC for escalation management | |
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| Proactive prevention of issues and mitigation of risk | |
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| Onboarding assistance, enablement and product adoption | |
Contact Us
Call Us
Talk to one of our certified technicians and explain your problem. We will take care of the ticket creation.
- Helpdesk: +43 1 544 1159 - 3714
- 24-7 Hotline: 0720 3003900
Support via E-Mail
Provide us with detailed information about your problem. Feel free to include additional information like logfiles or screenshots.
- support@novarion.com
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Check warranty
Check your systems warranty. After receiving your serial number our technicians will get back to you and provide the requested information.
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